Privacy Policy

Dr. Ashley Contorno Coaching ("we," "us," or "our") operates the website ashleycontorno.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our programs, subscribe to our newsletter, or use our coaching services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

Information You Provide Directly

When you interact with our website or services, we may collect:

Account and Purchase Information: Name, email address, billing address, and payment information when you purchase programs or coaching sessions.

Newsletter Subscription: Email address when you subscribe to The Rebuild Letter or join our waitlist.

Coaching Services: Information you voluntarily share during coaching sessions, intake forms, or communications, including personal history, goals, and any details relevant to your coaching engagement.

Communications: Information contained in emails, contact form submissions, or other communications you send to us.

Information Collected Automatically

When you visit our website, we may automatically collect:

Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can manage cookie preferences through your browser settings.

We use Stripe, Inc. as our third-party payment processor to handle all financial transactions on our website. When you make a purchase, your payment information (including credit card numbers, billing address, and related financial data) is collected and processed directly by Stripe. We do not store your full credit card number or financial account details on our servers.

Stripe may collect additional information as described in their privacy policy, including data entered into checkout forms even if a transaction is not completed. Stripe uses this information to process payments, prevent fraud, and comply with legal and regulatory requirements.

Important: Your payment data is subject to Stripe's privacy practices. We encourage you to review Stripe's Privacy Policy at https://stripe.com/privacy for details on how your payment information is handled, stored, and protected.

By making a purchase through our website, you acknowledge and consent to the processing of your payment data by Stripe in accordance with their terms and privacy policy.

We use the information we collect for the following purposes:

• To process transactions and deliver purchased programs and services
• To send you The Rebuild Letter newsletter and related communications (if you have subscribed or are a client)
• To schedule and facilitate coaching sessions
• To respond to your inquiries and provide customer support
• To improve our website, programs, and services
• To send administrative communications such as purchase confirmations, session reminders, and policy updates
• To comply with legal obligations and protect our rights

When you subscribe to The Rebuild Letter or join our waitlist, your email address is added to our email list managed through our email service provider (such as ConvertKit or Kajabi).

Client Auto-Subscription: All clients who purchase a program or coaching service are automatically subscribed to The Rebuild Letter newsletter. You may unsubscribe at any time.

Unsubscribe: Every email we send includes an unsubscribe link at the bottom. You may opt out of marketing communications at any time by clicking that link. Please note that even if you unsubscribe from marketing emails, we may still send you transactional or administrative communications related to your purchases or coaching sessions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

Service Providers: We share information with third-party service providers who assist us in operating our business, including payment processing (Stripe), email marketing (ConvertKit or Kajabi), website hosting (Vercel), scheduling (Calendly or Acuity), and community platforms (Circle or Skool). These providers are bound by their own privacy policies and are only authorized to use your information as necessary to provide services to us.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, sale, or transfer of business assets, your personal information may be transferred as part of that transaction.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request deletion of your data, we will comply within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out: Opt out of marketing communications at any time.
• Data Portability: Request a copy of your data in a commonly used format.

Nevada Residents: We do not sell your personal information as defined under Nevada law. If you wish to submit a verified request regarding the sale of your personal information, please contact us using the information below.

California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the sale or sharing of your personal information. We do not sell your personal information. To exercise your rights, contact us using the information below.

To exercise any of these rights, please contact us at the email address provided in Section 13.

Our website may contain links to third-party websites, including social media platforms, podcast hosting services, and scheduling tools. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Ashley Contorno is a coach, not a licensed mental health therapist or counselor. Coaching is not therapy and does not diagnose, treat, or cure any mental health condition. Information shared during coaching sessions is kept confidential, except where disclosure is required by law or where there is a risk of harm to you or others.

Coaching session notes and communications are stored securely and are not shared with third parties unless you provide explicit consent.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Dr. Ashley Contorno Coaching
Website: ashleycontorno.com
Location: Las Vegas, NV

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.